drew-safaris— SAFARIS —
These terms govern your safari bookings, data privacy, cancellation rights, and operational guidelines with Drew Safaris. We prioritize complete transparency to ensure a seamless experience.
When clients inquire about or book our services, we collect essential personal details such as full names, email addresses, phone numbers, nationality, and emergency contact details. These details are strictly used to facilitate itinerary planning, lodge reservations, park clearances, and direct client communication. We assure our clients that personal information is securely stored and will never be sold or shared with third parties without explicit consent.
To protect against impersonation or fraud, please note that official communications originate from primary domain emails (e.g., info@drewsafaris.com) or official phone/WhatsApp numbers (+254 798 866 041). Any payment instructions or itinerary adjustments received outside official channels should be independently verified before proceeding.
Upon confirmation of a booking deposit, Drew Safaris issues an official numbered receipt containing client details and package breakdowns. A digital copy is sent via email, while the original physical copy is securely archived at our office and delivered upon safari commencement.
All travelers are requested to provide emergency contact details (Next of Kin) prior to safari departure. This information is accessed strictly in the event of medical emergencies, unexpected travel disruptions, or upon explicit client instruction.
A confirmed reservation requires a non-refundable deposit to secure lodge inventory, transport allocations, and park conservation entries. Required initial deposits vary based on your selected trip tier:
20% Deposit
Secures tented camps and safari transport. Remaining 80% balance is payable prior to or upon safari departure[cite: 17].
30% Deposit
Required to lock in firm lodge accommodations and internal logistics. Balance payable 14 days prior to travel.
20% – 30% Deposit
Calculated based on dedicated 4x4 Land Cruiser allocation, private guides, and exclusive conservancy passes.
Cancellations must be submitted in writing via official email. Refunds are processed according to notice given prior to departure date and safari package type:
50% of deposit paid is refundable upon written notice within permitted notice windows.
Clients may either postpone travel dates within 12 months or receive a 40% refund of deposit paid.
Refunds are calculated based on recoverable lodge prepayments and vehicle reserves.
Drew Safaris strongly mandates that all international travelers acquire comprehensive travel insurance prior to arrival in Kenya. Coverage must include emergency medical evacuation, trip cancellation, luggage loss, and medical expenses.
Drew Safaris is not liable for itinerary changes, delays, or cancellations caused by acts of nature, severe weather conditions, flight interruptions, civil unrest, or revised national park regulations. In such cases, alternative itineraries or rescheduled dates will be offered where feasible.
Game drives take place in natural national parks and conservancies home to wild animals. Travelers must strictly follow professional driver-guide instructions at all times. Drew Safaris assumes no liability for injury or property loss resulting from non-compliance with guide safety directives.