drew-safaris— SAFARIS —
These terms govern your safari bookings, data privacy, cancellation rights, and operational guidelines with Drew Safaris. We prioritize complete transparency to ensure a seamless experience.
Effective for bookings confirmed on or after [publication date]. The terms supplied with a booking already confirmed remain in place unless the guest and Drew Safaris agree otherwise in writing.
When clients inquire about or book our services, we collect essential personal details such as full names, email addresses, phone numbers, nationality, and emergency contact details. These details are strictly used to facilitate itinerary planning, lodge reservations, park clearances, and direct client communication. We assure our clients that personal information is securely stored and will never be sold or shared with third parties without explicit consent.
To protect against impersonation or fraud, please note that official communications originate from primary domain emails (e.g., info@drewsafaris.com) or official phone/WhatsApp numbers (+254 798 866 041). Any payment instructions or itinerary adjustments received outside official channels should be independently verified before proceeding.
Upon confirmation of a booking deposit, Drew Safaris issues an official numbered receipt containing client details and package breakdowns. A digital copy is sent via email, while the original physical copy is securely archived at our office and delivered upon safari commencement.
All travelers are requested to provide emergency contact details (Next of Kin) prior to safari departure. This information is accessed strictly in the event of medical emergencies, unexpected travel disruptions, or upon explicit client instruction.
Before you pay, we will send you a written quote showing the itinerary, travel dates, number of guests, accommodation or accommodation category, transport, meal plan, included activities, exclusions, total price, payment currency and payment deadlines.
A request or provisional itinerary does not confirm a booking. Your safari is confirmed when we have accepted your booking, received the required payment and sent you written confirmation. Accommodation and other services remain subject to availability until confirmed.
If a flight, special permit, charter, lodge or activity has different payment or cancellation terms, we will identify that item and its terms in your quote before you pay. The special terms apply only to the item identified.
30% Deposit Required
The deposit is 30% of the total quoted price. The remaining balance is due 30 days before departure.
100% Full Payment
For bookings made 30 days or fewer before departure, the full quoted price is due when the booking is confirmed.
Some trips require an earlier or larger supplier payment. If that applies, we will state the amount, due date and reason in your quote before you confirm. We will not add an undisclosed deposit requirement after accepting your booking.
Payment is complete when the funds have reached the payment account specified on your invoice. We will issue a receipt and updated balance statement after each payment. Please verify any change to payment instructions using the official contact details on our website before sending money.
If a payment is late, we will contact you and give you a reasonable opportunity to pay. If a supplier will release a reservation before payment arrives, we will tell you the deadline. A booking that cannot be retained may be cancelled under the cancellation terms below.
Please email your cancellation request to info@drewsafaris.com. We will acknowledge it in writing. The cancellation date is the date we receive your email, measured in Kenya time, before the scheduled first day of your trip.
For the standard safari services in your confirmed quote, these charges apply:
| When we receive your cancellation | Cancellation charge |
|---|---|
| 60 days or more before departure | 10% of standard safari services price |
| 30–59 days before departure | 25% |
| 15–29 days before departure | 50% |
| 8–14 days before departure | 75% |
| 0–7 days before departure, or no-show | 100% |
The charge is calculated from the price of the standard safari services, not simply from the deposit already paid. Any amount you have paid above the applicable charge will be refunded.
A flight, charter, permit, accommodation booking or other special item with separate terms will be excluded from the standard safari services price. For such an item, we will charge only the amount that its supplier does not refund, according to the terms disclosed in your confirmed quote. We will not charge both the standard percentage and a separate supplier cancellation fee on the same item.
We will provide a written calculation showing the amount paid, the applicable cancellation charge, any separately disclosed supplier charge and the refund due. Total cancellation charges will not exceed the confirmed price of the cancelled trip.
Tell us as early as possible if you want to change your dates, accommodation, number of guests or itinerary. We will check availability and send you a revised quote before making the change.
A change may alter the price. If a supplier cannot move a confirmed reservation, its disclosed cancellation terms may apply to that item. We will explain the cost and ask you to accept it before proceeding. A major change that cannot be accommodated may need to be treated as cancellation of the original trip and a new booking.
Where a refund is due, we will send you the calculation within seven business days of acknowledging the cancellation and aim to return the refund within 21 business days. We will use the original payment method where reasonably possible. If that is not possible, we will agree another method with you in writing.
The refund will be made in the currency in which Drew Safaris received your payment. Banks and payment providers may apply their own conversion rates or charges. We will disclose any non-recoverable payment-provider charge we intend to deduct and show it in the refund calculation; we will not add an undisclosed Drew Safaris administration or refund-processing fee.
If a supplier refund is still pending, we will pay any undisputed amount within the period above, tell you what remains outstanding and update you when the supplier responds.
If we cancel your trip before it begins because we cannot provide the booked services, we will offer a suitable alternative for your approval or refund the amounts you paid for the cancelled trip. You do not have to accept a replacement itinerary.
If an event beyond either party’s control affects travel, we will contact you promptly, explain the available options and set out any applicable supplier terms in writing. Nothing in these terms removes a refund or other right that applies under law.
We strongly recommend travel insurance that covers trip cancellation or interruption, medical treatment and emergency evacuation. Please check the policy wording and buy cover as soon as you make a booking. Travel insurance is not included unless your quote expressly says it is.
Game drives take place in natural national parks and conservancies home to wild animals. Travelers must strictly follow professional driver-guide instructions at all times. Drew Safaris assumes no liability for injury or property loss resulting from non-compliance with guide safety directives.